Human Capital/Data Science Portfolio

NSI conducted a barrier analysis within a large organization to identify, prioritize, and remove fear-based barriers that had developed across functions and departments.

NSI has been providing a major entertainment company with analytics to measure and track customer sentiment, identify and prioritize emerging issues, and optimize customer service operation standards, based on its unique language of brand, its customers, and its culture.

NSI used non-linear regression and differential calculus working with senior leadership of a 2000+ FTE call center to adjust service levels and balance wait times with time spent meeting customer needs, resulting in strong satisfaction even with longer wait times.

NSI conducted a thematic analysis of short promotional videos and teasers alongside the fans’ comments to each video for a large entertainment company with an active fan base to explore patterns in the video content and the customers’ responses in an effort to identify what customers are saying and why it matters.

NSI supported a global Fortune-100 company by providing it with increased analytical depth and rigor to business intelligence objectives including maximizing revenue per customer, detecting and preventing attrition, enhancing brand usage, and improving product design.

NSI developed predictive models of brand usage that are accurate to within 5%, and have been used to estimate peak usage patterns and inform capacity planning decisions to help avoid excess overcapacity costs, and customer dissatisfaction from under-capacity.

NSI conducted a segmentation analysis based on consumer behaviors and situational factors, rather than fixed demographics or attitudes, to develop marketing strategies and approaches tailored for consumers different needs and purchasing habits at different times.

NSI helped a global digital entertainment company better predict peak online usage of their products. By combining behavioral research, advanced analytics, and sentiment data, we built forecasting models that improved server planning and marketing decisions.

NSI utilized social network and business analytics techniques to quantify, diagnose, and improve communications for a voice of the customer team within a a major entertainment company enabling rapid response to customer issues and brand performance concerns.