Human Capital/Data Science Portfolio

NSI provides a range of analytic services (i.e., specialized, research-based technological products including analytic models, reports, and software components) to government and commercial organizations in succession planning, organizational effectiveness, gaming, digital entertainment, business intelligence and customer service.

Human Capital / Data Science

Jan 01, 2024–Dec 31, 2024

Barrier Identification and Removal

NSI conducted a barrier analysis within a large organization to identify, prioritize, and remove fear-based barriers that had developed across functions and departments.

Human Capital / Data Science

Jan 01, 2020–Dec 31, 2020

Brand Customer Sentiment

NSI has been providing a major entertainment company with analytics to measure and track customer sentiment, identify and prioritize emerging issues, and optimize customer service operation standards, based on its unique language of brand, its customers, and its culture.

Human Capital / Data Science

Jan 01, 2020–Dec 31, 2020

Improving Customer Wait Times

NSI used non-linear regression and differential calculus working with senior leadership of a 2000+ FTE call center to adjust service levels and balance wait times with time spent meeting customer needs, resulting in strong satisfaction even with longer wait times.

Human Capital / Data Science

Jan 01, 2018–Dec 31, 2018

Thematic Analysis of Video Content

NSI conducted a thematic analysis of short promotional videos and teasers alongside the fans’ comments to each video for a large entertainment company with an active fan base to explore patterns in the video content and the customers’ responses in an effort to identify what customers are saying and why it matters.

Human Capital / Data Science

Jan 01, 2017–Dec 31, 2017

Business Intelligence Analytics

NSI supported a global Fortune-100 company by providing it with increased analytical depth and rigor to business intelligence objectives including maximizing revenue per customer, detecting and preventing attrition, enhancing brand usage, and improving product design.

Human Capital / Data Science

Jan 01, 2017–Dec 31, 2017

Predictive Modeling

NSI developed predictive models of brand usage that are accurate to within 5%, and have been used to estimate peak usage patterns and inform capacity planning decisions to help avoid excess overcapacity costs, and customer dissatisfaction from under-capacity.

Human Capital / Data Science

Jan 01, 2017–Dec 31, 2017

Consumer Behavioral Segmentation

NSI conducted a segmentation analysis based on consumer behaviors and situational factors, rather than fixed demographics or attitudes, to develop marketing strategies and approaches tailored for consumers different needs and purchasing habits at different times.

Human Capital / Data Science

Jan 01, 2016–Dec 31, 2016

Forecasting Brand Usage & Demand

NSI helped a global digital entertainment company better predict peak online usage of their products. By combining behavioral research, advanced analytics, and sentiment data, we built forecasting models that improved server planning and marketing decisions.

Human Capital / Data Science

Jan 01, 2014–Dec 31, 2014

Mapping Communication Flow

NSI utilized social network and business analytics techniques to quantify, diagnose, and improve communications for a voice of the customer team within a a major entertainment company enabling rapid response to customer issues and brand performance concerns.

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